In its place, Apple employees will field issues from customers and input them into an updated iPad application. Starting the week of March 9, Apple will begin to roll out "Concierge," a new way for customers who walk into its stores with product issues to sign up with the in-store service area Genius Bar, 9to5Mac is reporting, citing people who claim to have knowledge of Apple's plans.Īt the heart of the modification is an end to the first-come, first-served basis for Genius Bar appointments. Apple's senior vice president of retail Angela Ahrendts is making sweeping changes in stores.Īpple's Genius Bar is about to get a whole lot smarter - and maybe even faster for some.
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